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Continue ShoppingStandard Shipping
All orders placed through www.aromadivita.in are shipped using express delivery services through our authorised courier partners.
Free shipping may be available depending on the applicable minimum order value, promotional offer, or shipping terms displayed on the website at the time of checkout.
Any applicable shipping charges will be shown before the order is confirmed.
Order Processing
Orders placed before 11:00 AM on a working day will generally be processed and shipped on the same day.
Orders placed after 11:00 AM will generally be processed on the next working day.
Orders placed on Sundays, public holidays, or non-working days will be processed on the next available working day.
Order processing may take longer during sales, promotional campaigns, public holidays, high-volume periods, or circumstances beyond our reasonable control.
Once your order has been shipped, a confirmation email containing the shipment tracking number and tracking details will be sent to your registered email address.
Estimated Delivery Time
The standard estimated delivery time is 5 to 7 business days from the date of shipment, depending on the PIN code and accessibility of the shipping address.
For remote or less accessible locations, delivery may take up to 10 business days.
Delivery timelines are estimates and may be affected by factors including:
- Courier partner delays.
- Weather conditions.
- Public holidays.
- Local restrictions.
- Incorrect or incomplete delivery details.
- Natural disasters or other events beyond our control.
Business days do not include Sundays or public holidays.
For questions regarding the estimated delivery time for your location, please contact us at hello@aromadivita.in.
Shipment Tracking
Once your order has been shipped, you will receive an email containing the tracking number for your shipment.
You can also track your order using the following link:
Tracking information may take some time to update after the shipment has been handed over to the courier partner.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping details, including:
- Recipient’s full name.
- Complete delivery address.
- Correct PIN code.
- Active telephone number.
- Any relevant landmark or delivery instructions.
Aroma Di Vita will not be responsible for delays, failed deliveries, or additional charges caused by incorrect, incomplete, or outdated shipping information provided by the customer.
Please contact us as soon as possible if you notice an error in your shipping details. Address changes may not be possible after the order has been shipped.
Delivery Attempts
The courier partner may contact you or make multiple delivery attempts before returning the shipment to us.
Customers are requested to remain available at the delivery address and respond to calls or messages from the courier partner.
If an order is returned due to an incorrect address, customer unavailability, refusal to accept delivery, or failure to respond to the courier partner, additional shipping charges may apply for reshipment.
Delayed or Undelivered Orders
In case your order is delayed beyond the estimated delivery period, please contact us at hello@aromadivita.in with your order number.
We will coordinate with the courier partner and provide available updates regarding the shipment.
Aroma Di Vita cannot guarantee an exact delivery date and will not be responsible for delays caused by courier partners, regulatory checks, weather conditions, public emergencies, or other circumstances outside our reasonable control.
Damaged or Tampered Packages
If the outer packaging appears damaged, opened, or tampered with at the time of delivery, please record a clear video before accepting and opening the parcel.
You should also record a complete and uninterrupted unboxing video, as it may be required for claims relating to damage, leakage, missing items, or incorrect products.
Please report any issue within 48 hours of delivery at hello@aromadivita.in.
Contact Us
For questions regarding order processing, shipment tracking, or delivery, please contact us at:
Email: hello@aromadivita.in
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM