Refund, Cancellation & Replacement Policy

Cancellation Before Shipment

At Aroma Di Vita, we understand that you may need to cancel your order. We request that cancellation requests be submitted within 24 hours of placing the order and preferably before the order has been shipped, as this allows us to process the cancellation more efficiently.

To request a cancellation, please contact our customer service team at hello@aromadivita.in. Our support hours are Monday to Saturday, from 10:00 AM to 6:00 PM.

Once your cancellation request has been reviewed and approved, the order will be cancelled and a gift card equivalent to the value of the cancelled product will be issued within 24 to 48 hours.

The gift card will remain valid for one year from the date of issuance and must be redeemed within this period.

Cancellation After Shipment

Although we recommend cancelling an order before shipment, we may also accept cancellation requests after the order has been shipped but before it has been delivered.

Please contact our customer service team as soon as possible and within 48 hours of the order being shipped.

Once the cancellation request has been reviewed and approved, we will issue a gift card equivalent to the product value after deducting a flat courier and shipment charge of ₹50.

The gift card will remain valid for one year from the date of issuance.

To use the gift card or seek assistance with your cancellation, please contact us at hello@aromadivita.in, Monday to Saturday, between 10:00 AM and 6:00 PM.

Cancellation after shipment may be subject to the shipment status and the courier partner’s ability to stop or return the delivery.

Returns and Exchanges

At Aroma Di Vita, every product is carefully inspected before dispatch.

Due to the personal and hygienic nature of fragrances and beauty products, we do not accept returns or exchanges once an order has been delivered, except where the product received is damaged, defective, leaking, or incorrect.

Replacement for Damaged, Defective or Incorrect Products

We may provide a replacement in the following situations:

• The perfume bottle has a manufacturing defect.

• The sprayer or nozzle is not functioning properly.

• The product arrives damaged or leaking.

• You receive a product different from the one you ordered.

• An item is missing from the parcel.

To request a replacement, please contact us within 48 hours of delivery at hello@aromadivita.in and provide:

• Your order number.

• Clear photographs and videos showing the issue.

• A complete unboxing video showing the sealed parcel, shipping label, packaging, and condition of the product.

• Any other information reasonably requested by our customer service team.

Requests submitted after 48 hours of delivery may not be accepted.

Unboxing Video Requirement

Customers are strongly advised to record a clear and uninterrupted video while receiving and opening the parcel.

The video should clearly show:

• The sealed outer packaging.

• The shipping label.

• The complete unboxing process.

• All products received inside the parcel.

• Any leakage, damage, defect, missing item, or incorrect product.

Claims relating to missing products, leakage, physical damage, tampered packaging, or incorrect items may not be accepted without a proper unboxing video.

The unboxing video must not be edited, paused, or recorded after the parcel has already been opened.

Replacement Process

Once we receive your request and supporting evidence, our team will review the matter.

If the replacement request is approved, we will arrange a replacement for the affected product and provide further instructions regarding collection or disposal of the damaged, defective, or incorrect item.

Please do not send any product back to us without first contacting our customer service team and receiving confirmation. Unauthorised or unsolicited returns will not be accepted.

A replacement will be subject to product availability. If the same product is unavailable, we may offer an alternative product or a gift card of an equivalent value.

Non-Eligible Cases

We do not provide replacements, returns, refunds, or gift cards in the following cases:

• Change of mind after delivery.

• Dislike of the fragrance or personal fragrance preference.

• Expectations relating to fragrance strength, longevity, or suitability.

• Minor differences in packaging, colour, design, or presentation that do not affect the product’s use.

• Sale, clearance, promotional, or discounted products, unless damaged, defective, or incorrect.

• Gift cards.

• Products damaged due to misuse, improper storage, negligence, or incorrect handling.

• Products that have been used, altered, or tampered with.

• Claims submitted more than 48 hours after delivery.

• Claims submitted without sufficient photographs, videos, or an unboxing video where required.

• Incorrect or incomplete delivery information provided by the customer.

• Refusal to accept delivery without prior approval from our customer service team.

Refunds

We generally do not provide monetary refunds for cancellations, returns, or replacements.

Where a cancellation or approved claim is eligible, the applicable amount will ordinarily be issued as an Aroma Di Vita gift card in accordance with this policy.

Original shipping charges, courier charges, cash-on-delivery fees, and other delivery-related charges are non-refundable unless the order was incorrect or damaged due to an error attributable to Aroma Di Vita.

Contact Us

For questions regarding cancellations, damaged or defective products, incorrect orders, or replacement requests, please contact us at:

Email: hello@aromadivita.in
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM