Privacy Policy

Last updated: July 11, 2026

Aroma Di Vita operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Aroma Di Vita uses WooCommerce as its e-commerce platform to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control concerning the collection, processing, use, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and the collection, use, processing, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably be used to identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, phone number, and email address.
• Financial and payment information, including payment card details, financial account information, transaction details, payment method, payment confirmation, and other payment-related information. Payment information may be processed directly by our selected third-party payment gateway providers.
• Account information, including your username, password, account preferences, and settings.
• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as information about your previous transactions.
• Communications with us, including information you provide when contacting us regarding customer support, orders, complaints, feedback, or other enquiries.
• Device information, including information about your device, browser, network connection, IP address, operating system, and other unique identifiers.
• Usage information, including information about how and when you interact with, access, or navigate the Services.
• Marketing information, including your communication preferences and your interactions with promotional emails, messages, advertisements, or campaigns.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, use the Services, subscribe to marketing communications, contact us, or otherwise provide us with information.
• Automatically through the Services, including through your device, browser, cookies, log files, pixels, analytics tools, and similar technologies.
• From service providers that help us operate our website and business, including website hosting providers, WooCommerce extensions, payment gateways, shipping partners, analytics providers, customer-support providers, marketing platforms, and technology providers.
• From business partners, social media platforms, advertising partners, or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and the Services, we may use your personal information for the following purposes:

Providing, Tailoring, and Improving the Services

We use your personal information to provide and operate the Services, including to:

• Process and confirm payments.
• Process, fulfil, and deliver orders.
• Manage purchases, cancellations, returns, refunds, and exchanges.
• Create, maintain, and manage customer accounts.
• Remember your preferences and items you may be interested in.
• Provide order confirmations, shipping updates, account notifications, and other service-related communications.
• Arrange shipping and delivery.
• Enable customer reviews or feedback.
• Recommend products related to your interests, browsing activity, or previous purchases.
• Improve the functionality, usability, security, and performance of our website and Services.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including to:

• Send promotional communications by email, text message, telephone, or postal mail where permitted.
• Inform you about products, offers, discounts, events, or updates.
• Display advertisements for our products or Services on our website or third-party websites.
• Personalise advertisements based on products you viewed, purchased, or added to your cart, subject to applicable law and your consent where required.

Security and Fraud Prevention

We use personal information to:

• Authenticate and protect customer accounts.
• Provide a secure payment and shopping experience.
• Detect, investigate, prevent, or respond to suspected fraudulent, illegal, unsafe, or malicious activity.
• Protect our website, Services, customers, business, and the public.
• Maintain the security and integrity of our systems.

You are responsible for maintaining the confidentiality of your account credentials. You should not share your username, password, verification code, or other account-access details with anyone.

Communicating With You

We use your personal information to:

• Respond to enquiries, complaints, requests, and customer-support matters.
• Communicate with you about your orders, payments, deliveries, returns, refunds, or accounts.
• Provide effective customer service.
• Maintain our business relationship with you.

Legal and Regulatory Purposes

We may use your personal information to:

• Comply with applicable laws, regulations, tax requirements, court orders, and legal processes.
• Respond to lawful requests from government authorities, regulatory bodies, or law-enforcement agencies.
• Investigate or participate in legal claims, disputes, litigation, or other proceedings.
• Enforce our Terms of Service, policies, agreements, and legal rights.
• Investigate suspected violations of our policies or applicable law.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.

Such circumstances may include disclosure:

• To website hosting providers, WooCommerce-related extensions and technology providers, IT service providers, payment processors, payment gateways, analytics providers, cloud-storage providers, customer-support providers, fulfilment partners, and shipping or courier companies.
• To business, advertising, and marketing partners that help us provide promotional services, measure campaign performance, or display relevant advertisements.
• When you direct us, request us, or consent to sharing certain information with third parties, such as payment providers, shipping partners, social-media platforms, account-login services, or other integrations.
• With our affiliates, related entities, professional advisers, accountants, auditors, insurers, consultants, or legal representatives where reasonably necessary.
• In connection with an actual or proposed business transaction, such as a merger, acquisition, restructuring, sale of assets, financing, insolvency, or bankruptcy.
• To comply with legal obligations, court orders, subpoenas, search warrants, regulatory requests, or other lawful processes.
• To enforce our Terms of Service or other policies and protect our rights, property, customers, users, business, or the public.

Third parties that process your information will handle it in accordance with their own privacy notices and applicable data-protection laws.

Relationship With WooCommerce and Other Service Providers

Our online store uses WooCommerce, an e-commerce platform integrated with our website, to support features such as product listings, customer accounts, shopping carts, checkout, order management, and related store functionality.

WooCommerce may operate together with our website-hosting provider and various plugins, extensions, integrations, payment gateways, analytics tools, marketing platforms, shipping providers, and other third-party services.

Information you submit through the Services may therefore be transmitted to or processed by the service providers required to operate the website, process payments, fulfil orders, arrange deliveries, prevent fraud, analyse website usage, provide customer support, or perform other business functions.

The specific third parties that receive or process your information may depend on:

• The payment method you select.
• The delivery or shipping service used for your order.
• The plugins, extensions, or integrations enabled on our website.
• The marketing or analytics services involved.
• Your location and the nature of your interaction with the Services.

Some service providers may process or store personal information in countries other than the country where you reside. Each third-party service provider is responsible for processing personal information in accordance with its own privacy policy and applicable law.

Payment Processing

Payments made through the Services may be processed by third-party payment gateways and financial institutions.

We may not directly collect or store your complete payment-card information. Payment details may be transmitted securely to the selected payment processor, which will process your information in accordance with its own privacy policy, security standards, and applicable law.

We may receive transaction-related information from the payment provider, such as:

• Payment status.
• Transaction identification number.
• Payment method.
• Payment confirmation.
• Refund status.
• Limited payment or account details required to manage your order.

You should review the privacy policy and terms of the payment provider you select during checkout.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, log files, local storage, analytics technologies, and similar tools to:

• Operate essential website and shopping-cart functionality.
• Remember account, cart, and checkout preferences.
• Maintain website security.
• Understand how customers use the Services.
• Measure website traffic and performance.
• Improve products and customer experience.
• Personalise content and advertisements.
• Measure the effectiveness of marketing campaigns.

Some cookies may be essential for the website to function, while others may be used for analytics, advertising, or personalisation.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device. You may also manage cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the Services.

Third-Party Websites and Links

The Services may contain links to websites, applications, or online platforms operated by third parties.

When you follow a link to a third-party platform that is not controlled by us, you should review that platform’s privacy policy, security practices, and terms and conditions.

We do not control and are not responsible for the privacy, security, accuracy, completeness, availability, or reliability of third-party websites or services.

Information you post or share publicly or semi-publicly, including information shared through social-media platforms, may be visible to other users and may be used by third parties without restriction.

The inclusion of a third-party link does not necessarily mean that we endorse or approve the content, products, services, owners, or operators of that platform.

Children’s Data

The Services are not intended for use by children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children. If you are a parent or legal guardian and believe that a child has provided personal information to us, you may contact us using the details provided below and request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable law, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information.

However, no security system, method of transmission, or electronic-storage system is completely secure or impenetrable. We cannot guarantee absolute or perfect security.

Information sent over the internet or through unsecured communication channels may be intercepted or accessed by unauthorised persons. You should avoid sending sensitive or confidential information through unsecured channels.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Maintain and manage your account.
• Process and fulfil orders.
• Provide the Services.
• Maintain transaction and business records.
• Comply with tax, accounting, legal, and regulatory obligations.
• Resolve disputes.
• Prevent fraud.
• Enforce agreements, policies, and legal rights.

Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable legal obligations, and legitimate business requirements.

Your Rights and Choices

Depending on where you live and the laws applicable to you, you may have some or all of the following rights concerning your personal information.

These rights are not absolute and may apply only in certain circumstances. We may refuse or limit a request where permitted by applicable law.

Right to Access or Know

You may have the right to request access to the personal information we hold about you and information about how it is processed.

Right to Correction

You may have the right to request that we correct inaccurate or incomplete personal information.

Right to Deletion

You may have the right to request that we delete personal information we maintain about you, subject to applicable legal and business-retention requirements.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a structured and commonly used format and, where technically feasible, request that it be transferred to another organisation.

Right to Withdraw Consent

Where we process personal information based on your consent, you may have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before your consent was withdrawn.

Right to Object or Restrict Processing

In certain circumstances, you may have the right to object to or request restrictions on how we process your personal information.

Managing Communication Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our emails.

You may also contact us to update your marketing preferences. Even if you opt out of promotional communications, we may continue to send non-promotional communications relating to your account, orders, payments, deliveries, returns, security, or other Services you have requested.

You may exercise your rights by contacting us using the contact details provided below.

We will not discriminate against you for exercising a privacy right available under applicable law.

Before processing a request, we may need to verify your identity. Where permitted by law, you may appoint an authorised representative to submit a request on your behalf. We may require evidence that you authorised the representative and may ask you to verify your identity directly.

We will respond to valid requests within the period required by applicable law.

Complaints

If you have a complaint about how we collect, use, process, retain, or disclose your personal information, please contact us using the details provided below.

Depending on where you live, you may also have the right to appeal our decision concerning a privacy request or submit a complaint to your local data-protection or regulatory authority.

International Transfers

Our website, service providers, payment gateways, hosting infrastructure, plugins, analytics services, shipping partners, or other providers may process, transfer, or store personal information outside the country where you reside.

Where required by applicable law, we will use recognised safeguards or lawful transfer mechanisms for international transfers.

For transfers from the European Economic Area or the United Kingdom, these safeguards may include applicable adequacy decisions, the European Commission’s Standard Contractual Clauses, the United Kingdom’s International Data Transfer Agreement or Addendum, or another legally recognised transfer mechanism.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, Services, technology, service providers, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will publish the revised version on this website and update the “Last updated” date. We will provide additional notice where required by applicable law.

Contact Us

For questions about our privacy practices or this Privacy Policy, or to exercise any rights available to you, please contact us at:

Aroma Di Vita / RV Enterprises
33, Upper Ground Floor, 0-Extension
Geeta Enclave, Uttam Nagar
Delhi – 110059, India

Telephone: +91 8558 817 818
Email: hello@aromadivita.in